All academies and trusts (with the exception of 16-19 academies) must have a complaints procedure that meets the requirements in the standard at the Education (Independent School Standards (England) Regulations 2014 Schedule 1, Part 7. The complaints procedure must be available to parents and carers of children attending an academy.

What academy schools must publish

Academy schools must publish the details of any arrangements for handling complaints from parents and carers about the support they provide for pupils with special educational needs (SEN). They must do this as part of their SEN information report.

What academy trusts and FE colleges must publish

Academy trusts must publish details of their whistleblowing procedure.

FE colleges must publish their whistleblowing policy and regularly review it.